Shipping
We ship anywhere in Canada for a flat fee of $25.99, or free if your order is $200* or more before tax. We only ship within Canada.
Additional shipping charges will occur for items that are over-sized, over-weight, if your combined order is over 22 lbs, and/or if your shipping costs are greater than $30. You will be contacted after your order has been placed and notified on what the additional charges will be. All paper is shipped rolled unless otherwise requested and additional shipping charges may occur.
*The purchase of a gift card does not contribute to the total needed for free shipping. Only shippable items are included in the free shipping total.
Completed orders awaiting additional charges will be held indefinitely or until the customer requests cancellation. Processing fees will occur.
Any product with a minimum dimension of 36" or larger is not eligible for shipping, and will be in-store pickup or local delivery only. Maximum dimensions for local delivery. Delivery orders larger than 36 x 48" may not be delivered same day and will depend on driver availability.
All orders are shipped through Canada Post Expedited. If a faster Canada Post option is desired, please contact the store for options and pricing. Some items are not available for shipping. If an order is placed containing items that are unavailable for shipping, the customer will be notified via email, the item(s) will be removed from the order, and the difference reimbursed. If the order contains items that are available for shipping, those will still be sent unless otherwise told by customer.
Orders that include ink will be held during winter months until the temperature is above zero degrees for the duration of the shipment.
Deliveries
Our delivery days are Tuesday and Thursday between 5:30 and 7:30pm. Orders placed before 4:00pm on a delivery day will be delivered the same day. We deliver anywhere in Edmonton and within 25kms from city limits (this includes Sherwood Park, St. Albert, Spruce Grove, and Fort Saskatchewan. Deliveries outside of Edmonton may not be delivered on the next delivery day - outside factors such as weather and driver availability will determine delivery date). You will get an email after order confirmation with the delivery date, or you can call the store at 780-481-6950 for more details. If you require a different delivery day, please contact the store. Corporate deliveries can be arranged during the day on Mondays.
Our delivery vehicle can fit items up to 48" x 96". Delivery of anything larger will need to be arranged by customer.
Deliveries are $20 for delivery inside the Henday, $25 outside the Henday (within 25km of city limits), or free over $200.
Returns
Returns or exchanges can be made with a receipt and within 7 days of purchase. We are unable to take returns or exchanges on items that are opened, used, or damaged. Sales are final on discount items, clearance items, paper, mat board, foam core, books, portfolios, rulers, and markers/pens, some paint. We reserve the right to refuse returns or exchanges on any item.
We do not cover shipping costs for online returns. Online returns for orders not yet packed and shipped will be fully refunded minus transaction fees.
Only approved returns will be processed.
A 10% restocking fee is applied to all returns.
Please contact us at 780-481-6950 for specific item return information
